Joanne Solis-Primm

Contact Center Manager at Travis Credit Union

Joanne Solis-Primm is an accomplished operations leader with extensive experience in call center management and customer service. Currently serving as a Contact Center Manager at Travis Credit Union since November 2019, Joanne oversees a team of up to 70, utilizing data analytics for strategic decision-making. Prior roles include Member Care Supervisor at Golden 1 Credit Union, where Joanne managed up to 40 representatives, consistently achieving high performance metrics. Experience also encompasses quality assurance and training at TriWest Healthcare Alliance, operations supervision in the healthcare sector at Faneuil Inc and Advanced Call Center Technologies, and property management at USA Properties Fund, Inc. Joanne holds a degree in Business Management from the University of Phoenix, enhancing a solid foundation in leadership and operational excellence.

Location

Sacramento, United States

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Travis Credit Union

Travis Credit Union (TCU) has been rooted in the community since 1951. We change lives and lift communities by providing the resources you need to reach your financial goals. Become a member today! Headquartered in Vacaville, CA, TCU has been recognized at the federal, state and local levels for our longstanding financial education and financial advocacy efforts. In 2022, we were again named as a Best-In-State Credit Union by Forbes.   Travis Credit Union is the twelfth largest credit union in California, with 225,000 members and more than $4.7 billion in assets. Learn more at traviscu.org.  Travis Credit Union is an Equal Opportunity Lender, NMLS ID#643926. Insured by the NCUA 


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Employees

501-1,000

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