Joanne Solis-Primm

Joanne Solis-Primm is an accomplished operations leader with extensive experience in call center management and customer service. Currently serving as a Contact Center Manager at Travis Credit Union since November 2019, Joanne oversees a team of up to 70, utilizing data analytics for strategic decision-making. Prior roles include Member Care Supervisor at Golden 1 Credit Union, where Joanne managed up to 40 representatives, consistently achieving high performance metrics. Experience also encompasses quality assurance and training at TriWest Healthcare Alliance, operations supervision in the healthcare sector at Faneuil Inc and Advanced Call Center Technologies, and property management at USA Properties Fund, Inc. Joanne holds a degree in Business Management from the University of Phoenix, enhancing a solid foundation in leadership and operational excellence.