Support Specialist

About the role:

The Support Specialist is part of the Platform Operations team who provides 24/7 operational support for Trax’s FPS and TTSM platforms as well as its files transmission and ingestion. The Support Specialist provides technical and product support to all of the applications for Trax’s platforms.

About the Responsibilities:

• You will provide Level 1/Level 2 platform support to teams within the organization, and to external users when required.

• You will be responsible for monitoring, acknowledging and escalating issues/alerts from our monitoring systems.

• You will troubleshoot, investigate and resolve/triage issues for all applications supported by the Platform Operations team.

• You will be responsible to provide status updates on all issues and tickets reported to the team.

• You will be responsible in operational maintenance and support of issues for Trax’s FPS and TTSM platforms.

• You will be responsible in maintaining and updating technical documents and procedures.

About Your Qualifications:

• A graduate of Bachelor's degree in Information Technology, Computer Science, Engineering or any related courses.

• Preferably with experience as Application Support, Product Support or any similar roles.

• Exposure to or working experience in an Agile environment.

• Working knowledge of Zabbix or Nagios monitoring systems.

• Working knowledge of application and systems logs analysis.

• Working knowledge of either SQL, Postgres and Oracle DBs is a PLUS.

• Experience in B2B integration, data ingestion tools and ELK stack is a PLUS.

• Ability to diagnose & address application issues.

• Ability to learn and master Trax-specific software, systems and processes.

• Great attention to detail and problem-solving skills.

• Ability to work on a flexible schedule.

• Enjoys troubleshooting and solving technical issues.