Vanessa Londoño H.

Vanessa Londoño H. has a diverse range of work experience spanning multiple roles and industries.

Vanessa started their professional career in 2010 with an internship in various areas at Hotel Quito. In 2011, they worked as a Front Desk Agent at Hotel Stubel Suites & Café, where they performed front desk functions, reservation management, customer service, and event planning. Vanessa also gained experience in cashier functions, room supervision, and night audit.

From 2013 to 2014, Vanessa worked as an Operations and Reservations Agent at Wildsumaco Bird Lodge and Travel Agency. Vanessa'sresponsibilities included customer service, customized tour package setup, tour operations organization, account management, and assisting English-speaking clients.

In 2014, they became a Manager at Bromelias Amazon Lodge, where they oversaw staff functions, customer service, reservations, and guest assistance during events.

Vanessa also had an internship as an Amadeus System Intern at Su Mundo Travel Agency in 2014.

Vanessa'smost recent position, starting in 2016, is with TrekkSoft. Vanessa has held various roles in the company, including Customer Success Agent, Integrations Team Lead, Customer Success Management Team Lead, and currently serves as a Key Account Manager and Team Lead. In these roles, they have been responsible for tasks such as team management, establishing and controlling processes, ensuring customer satisfaction, providing training and support on the booking system, and offering expert advice on the best way to set up the booking solution.

Overall, Vanessa's work experience showcases their expertise in customer service, team management, operations, reservations, and providing exceptional service in the hospitality and travel industries.

Vanessa Londoño H. completed their Master's Degree in Hospitality Administration/Management from HTMi Hotel and Tourism Management Institute Switzerland in 2016. After that, they pursued a Master's degree in Tourism and Travel Services Management from Edinburgh Napier University, which they completed in 2017. Prior to that, they obtained an Engineer's Degree in Hospitality Administration/Management from UNIVERSIDAD UTE between 2007 and 2011. In 2014, Vanessa also earned a diploma in Air Traffic and Amadeus from Cenestur ITC.

In addition to their academic qualifications, Vanessa has obtained several certifications. In June 2020, they completed "Bienestar, coordinación y flexibilidad en casa y en el trabajo" from LinkedIn. In May 2020, they completed "Coaching Conversations" from the University of California, Davis. Lastly, in March 2020, Vanessa completed "The Manager's Toolkit: A Practical Guide to Managing People at Work" from Coursera.