Jay Munoz, CCSM

Jay Munoz has a diverse work experience spanning various roles and industries.

In 2012, they started their career in the United States Army, where they held positions of increasing responsibility. As the Chief of Training (Operations), they supervised and developed junior supervisors and provided direction and oversight to a larger team. As an Operations Manager & Training Supervisor, they oversaw the professional growth, training, and well-being of over 90 personnel. Jay also ensured the successful implementation of training programs, policies, regulations, and directives. As a Senior Operations Manager, they supported three departments with training and exercise requirements and managed assets and equipment worth $20M. In their most recent role as the Specialized Operations Manager for Wounded Soldiers, they managed the transitional processing of military personnel from active-duty service to the civilian sector.

In 2021, Jay Munoz joined VectorCSP as an Operations Support professional, contributing to the organization's operations.

In 2022, they transitioned to Allied Universal as a Custom Protection Officer, where they worked until 2023.

Since 2023, Jay Munoz has been working at Trewon Technologies, LLC as a Federal Travel Analyst.

Throughout their career, Jay Munoz has demonstrated strong leadership, mentoring skills, and the ability to coordinate and manage various aspects of operations.

Jay Munoz, CCSM, has a diverse education history in various fields. They have studied Project Management at Syracuse University and earned a Project Management certification from the same institution in November 2019. Jay Munoz also pursued a degree in Crisis/Emergency/Disaster Management at the American Military University, but it is unclear if they completed the degree program.

In 2020, Jay Munoz enrolled at the Aveta Business Institute to study Six Sigma in the Military/Defense field. They obtained certifications in different IT-related areas from ACI Learning, including CompTIA A+ Core 1 and 2, CompTIA Network+, CompTIA Security+, and ITIL Foundation. They received these certifications between February and April 2023.

Additionally, Jay Munoz obtained a Certified Customer Success Manager (CCSM) Level 1 certification from SuccessHACKER in December 2022. Their education journey continues as they plan to pursue Computer and Information Sciences and Support Services at ACI Learning in 2023.