Ines B.

Ines B. has a diverse work experience spanning over two decades in various leadership roles. Ines started their career at Samsung Electronics in 1997, where they served as a Customer Care Representative, Inside Sales Representative, and later became the Manager/Supervisor of the Business Operations Center. During their time at Samsung Electronics, they focused on improving sales processes, enhancing customer relationships, and managing a team of 6.

In 2003, Ines joined BenQ Corporation as the Manager of Business Operations. In this role, they led a team of 10 and was responsible for establishing an effective sales operations center for Canada. Ines successfully built and directed a support organization to meet the needs of the Canadian subsidiary, contributing to its astronomical sales growth and top market share position within the first year.

Later, in 2006, Ines joined Acklands-Grainger as the Manager of Business Support, where they led a team of 12 and created uniformity between sales and support. Ines designed and implemented a change management plan that increased customer-facing time for the sales force, resulting in improved team morale and a 20% increase in employee engagement.

Ines continued to excel in their career and took on roles such as Senior Manager of Business Services and Regional Director of Professional Development at Acklands-Grainger. In these roles, they established strategic partnerships with customers and vendors, leading to a more strategic business approach and increased profitability.

In 2015, Ines joined Canadian Bearings as the Director of Quality and Process Improvement. During their tenure, they focused on driving operational excellence and implementing quality improvements, leading to higher customer satisfaction and improved processes.

Lastly, Ines joined TricorBraun in 2018 as the Director of Operations. In this role, they are responsible for overseeing operations and ensuring efficiency within the company.

Overall, Ines B. has a proven track record of driving operational excellence, establishing strategic partnerships, and implementing process improvements in various organizations throughout their career.

Ines B. began their education history by obtaining a Black Belt in Six Sigma from MoreSteam University in 2015. From 2000 to 2002, they attended Conestoga College to work towards a CGA designation Level 3. Similarly, from 1999 to 2002, they pursued their studies at Wilfrid Laurier University, also aiming for a CGA Designation - Level 3. In 1996 and 1997, Ines B. studied Accounting and Business/Management at Capilano University.