Brian Zeki Anthony Khasara

Senior Customer Service Representative at Tripscout

Brian Zeki Anthony Khasara has a diverse work experience spanning several roles and industries.

In 2017, they began their career at Teleperformance, where they initially worked as a Chat representative. Brian Zeki Anthony later transitioned to the position of Escalation Help-desk - Tier II and then to Elite Help-Desk, where they demonstrated a consistent commitment to providing high-quality customer service. Brian also worked as a Customer Service Representative for Tajawal Travel Agency during their time at Teleperformance, assisting clients in finding their ideal travel packages and ensuring fraud prevention.

In 2020, Brian joined Wego.com as a Reservation & Ticketing Executive, where they performed tasks such as air ticketing, handling ticket exchanges and refunds, creating itineraries, and issuing tickets using SABRE GDS Application.

Brian Zeki Anthony also worked as a Sudanese Arabic Interpreter for LanguageLine Solutions from 2020 to 2022. In this role, Brian effectively communicated between patients with limited English proficiency and healthcare providers, ensuring accurate translation, responding to cultural differences, and providing assistance to patients who required language support.

Brian gained further interpreting experience at Tarjimly, where they served as a Sudanese Interpreter. Here, they facilitated communication between patients with limited English proficiency and healthcare professionals, explained hospital policies and procedures, and provided translation services for discharge instructions.

In 2021, Brian took on the role of Talent Acquisition Specialist - Vendor Support at Future Group Translation Services, contributing their skills in talent acquisition and supporting vendor relationships.

Most recently, in 2022, Brian joined Tripscout as a Customer Service Representative, where they consistently deliver excellent customer service, researches and resolves customer issues, and ensures service level standards are met.

Overall, Brian's work experience reflects their adaptability, strong communication skills, and dedication to providing exceptional service in various industries.

Brian Zeki Anthony Khasara attended Stars Academy from 2006 to 2017. Unfortunately, there is no specific information regarding the degree or field of study they pursued at the institution. In addition to their academic education, Brian has obtained certifications in the Tico (Travel Industry Council of Ontario) from Ontario's Travel Regulator in November 2021. Brian Zeki Anthony has also acquired certifications in Amadeus GDS from Amadeus and Sabre Red GDS from Sabre Airline Solutions, although the exact dates of obtaining these certifications are not provided.

Links

Previous companies

Wego.com logo
Teleperformance logo

Timeline

  • Senior Customer Service Representative

    September 1, 2023 - present

  • Customer Service Representative

    September, 2022