LR

Leonela Radoncic

Guest Relations Manager at Triumph Hotels

Leonela Radoncic is an accomplished hospitality professional with extensive experience in guest relations and concierge services. Currently serving as Guest Relations Manager at Triumph Hotels since March 2022, Leonela previously held roles at Mandarin Oriental Hotel Group, where responsibilities included implementing Forbes Five Star and AAA Five Diamond Standards. Earlier positions include VIP Services/Lead Concierge at Mondrian Park Avenue, Front Office Agent involved in pre-opening operations, and Housekeeping Coordinator at Trump SoHo New York. Leonela initiated a successful upselling strategy that generated significant hotel revenue and has a background in customer service from roles at Hôtel Plaza Athénée. Educational qualifications include attendance at The City College of New York.

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