Adriana Loza-Jimenez

Adriana Loza-Jimenez has a diverse work experience spanning different industries. Adriana currently holds the position of Account Manager at Trovata, starting in May 2022.

Prior to this, Adriana worked at GoSite from 2016 to 2022, where they held multiple roles. Adriana started as a Sales Development Representative, contributing to the growth and success of the software company by building online products for businesses and facilitating connections with customers. Adriana then progressed to become an Onboarding Specialist, where they managed SMB and Mid-Market clients and guided them through the implementation of GoSite tools. Adriana later took on the position of Customer Implementation Manager before being promoted to Senior Manager, Customer Implementation in June 2019. In this role, they played a key role in ensuring successful customer onboarding and implementation processes. In March 2021, they transitioned to the role of Senior Manager, Customer Experience (CX), where they led a team of Program Managers across various CX functions, implemented a Voice of Customer (VoC) program, increased customer engagement through automation and education, and collaborated with different teams to improve products and processes based on customer insights.

Prior to their time at GoSite, Adriana briefly worked as a Campaign Manager at Outset Events, Inc., where they trained junior sales representatives and coordinated event logistics. Adriana also gained experience as an Intervention Educator at Peninsula Metropolitan YMCA, focusing on educational interventions. In addition, they worked as a Brand Ambassador at Joe's Crab Shack, organizing events and fundraisers to raise awareness and reporting on company gains and fundraisers.

Overall, Adriana Loza-Jimenez has a strong background in customer experience and implementation, with experience in account management, sales, event coordination, and education.

Adriana Loza-Jimenez completed their high school education at Cathedral City High School from 2008 to 2012. Adriana then pursued a degree in Business Administration and Management at San Diego Mesa College, earning an Associates Degree from 2012 to 2015. Following that, they furthered their education at San Diego State University, where they studied General Business and obtained a degree in Business Administration and Management from 2015 to 2017.

In addition to their formal education, Adriana also possesses additional certifications. Adriana has completed the Bloomberg Market Concepts course offered by Bloomberg LP but did not provide specific information about the timeline or institution. Adriana has also obtained a certification in First Aid and possesses a San Diego Food Handler Card, although details about the institution and timeline are not provided for these certifications.