Quan Ngo

Quan Ngo is currently a Process Manager at TrueAccord. Quan has over 10 years of experience in Vendor Management & Metrics Coordination. Quan was previously with Equifax Canada Co. from August 2005 to September 2015. While at Equifax, Quan was able to secure a $1.2M contract by presenting a solution that exceeded our client's needs and expectations. Quan also grew revenue to more than $750k by introducing cross-selling opportunity within the contact center. In addition, Quan led the development of a robust Business Continuity Plan and coordinated the review with all managers within Operations to ensure that continuous operation is maintained with minimal impact during a crisis.

Quan Ngo graduated with a Bachelor of Engineering (BEng) in Electrical, Electronics and Communications Engineering from École de technologie supérieure. Quan then went on to earn a College Degree in Computer Science Technology from Vanier College.

Some direct reports include Gretchen Banks - Operational Excellence Process Analyst, Isaac Smith - Process Analyst. Some of their coworkers include Brian Reynolds - QA Analyst, Yuri Aurich Jesurun - QA Analyst, and Heather Jensen - Jr. Quality Analyst. Quan Ngo reports to Eric Nevels, Manager, Operational Excellence.