Carolyn Bramley

Carolyn Bramley is an experienced professional in customer experience and service design, currently serving as the Head of Customer Experience & Service Design at Trustpilot since September 2021, following a role as Customer Experience Manager in the Content Integrity Team. Prior experience includes positions at BT as a Customer Experience Designer for the Enterprise division and a long-term self-employed venture in furniture upholstery and curtain making under Carolyn Widera Soft Furnishings. Carolyn Bramley co-founded Le Texier Gites, a holiday rentals business, and has held several key roles at RSA, including Brilliant Service Programme Manager and Customer & Market Insight Manager. Previous experience at British Gas involved enhancing customer interactions across multiple levels. Educational background includes a BA (Hons) in History & Theory of Art & Design from Leeds Beckett University.