Adam Wilkinson

Adam Wilkinson has a diverse work experience spanning over a decade. Adam started their career as a Customer Service Representative at Shop Direct in September 2010 and worked there until February 2012. Adam then joined Yorkshire Building Society as a Customer Service Representative from March 2012 to October 2014.

In November 2014, Adam transitioned their career into the banking industry and became a Mortgage Advisor at TSB Bank. Adam held this role until May 2016. From June 2016 to June 2018, they served as the Mortgage Sales Manager at TSB Bank, managing a team of up to 12 Mortgage Advisors.

Adam's role at TSB Bank then changed to Operations Manager from July 2018 to March 2021. In this position, they managed a onshore operation and was responsible for supporting customers facing financial difficulties with their mortgage products. Adam also focused on coaching and developing front-line team leaders and ensuring operational efficiency.

In April 2021, Adam took on the role of Service Enhancements Manager at TSB Bank. Adam led a small team responsible for supporting and delivering change and service enhancements for Financial Support Services operations. This role covered multiple products, such as loans, cards, PCA, and mortgages, for both onshore and offshore operations.

Currently, Adam holds the position of Lead Project Manager at TSB Bank, starting in December 2021. Unfortunately, the end date for this role is not provided.

Overall, Adam Wilkinson has gained extensive experience in the banking and customer service sectors, progressing through various roles and demonstrating strong leadership and managerial skills.

Adam Wilkinson attended the University of Gloucestershire from 2007 to 2010 and obtained a Bachelor of Arts degree in History. In 2015, they also obtained a Certificate of Mortgage Advice and Practice (CeMAP) from The London Institute of Banking & Finance.