Carlos Cascante

Carlos Cascante is a Senior Escalation Engineer at TTEC, a position held since June 2019. Prior to this role, Carlos spent over a decade as a Software Engineer at Cisco TAC, from December 2008 to June 2019. Carlos holds a Master's degree in Project Management, obtained from Universidad Latina de Costa Rica between 2012 and 2014, and a Bachelor's degree in Systems Engineering, earned from the same university from 2002 to 2006.