Denise Reed Lamoreaux is an accomplished Senior Learning and Development Specialist at TTEC, responsible for designing learning programs tailored for call center agents serving a significant government client in the transportation sector. Experience includes long-term roles as an Adjunct Instructor at Monroe Community College, providing seminars on soft skills and leadership development, and as the Director of DEI Thought Leadership at Parity.Org, where Denise implemented initiatives to enhance diversity and inclusion. Prior positions include Director of Equity & Belonging at Zillow and Worldwide Learning Director at Microsoft, showcasing a strong commitment to developing inclusive educational programs. Denise also held the role of Global Chief Diversity Officer at Atos, where Denise led global diversity strategies, and has had substantial experience in training and project management at Hewlett-Packard. An educational background in English and Education from SUNY Geneseo complements Denise's extensive professional expertise in talent development, diversity, and inclusive learning environments.