Jaime Prater

Jaime Prater is an experienced customer programs manager currently at Tungsten Automation since May 2023. Previously at Hyland from May 2016 to May 2023, Jaime held positions including team lead in Community Support Operations, where responsibilities included leading a team, managing cross-departmental meetings, and implementing training programs that improved support team efficiency by 20%. Prior roles at Hyland featured management of support case queues, NPS analytics, and proposal specialization, alongside significant contributions to customer experience improvements. Jaime's earlier experience includes marketing internships and client services roles. Education includes a Bachelor of Arts in Promotional Communications and Marketing from Cleveland State University, completed in 2016.