Biray Serin

Biray Serin is a seasoned professional with a strong background in digital transformation and customer service, currently serving as a Digital Transformation Specialist and Team Leader at Turkcell Global Bilgi since December 2011. Responsibilities include overseeing projects related to Turkcell Superonline Telesales, Reaktive Churn management, and technical support. Prior to this role, Biray gained experience as a Senior Sales Executive at Citi, focusing on direct sales for credit products, and worked as an Agricultural Engineer at Tan Tarım Ziraat İlaç. Biray holds a BSc in Agricultural Engineering from Ege University, an Expert qualification in Plant Science Division/Tissue Culture from the University of Nottingham, and an MBA from İzmir Katip Çelebi Üniversitesi.