Soraia C.

Soraia C. started their work experience as a Reservations Agent in Gallery Hostel Porto, where they were responsible for Front Office and Reservations duties. Soraia also managed the Art Gallery and Events. Soraia then moved on to Booking.com, where they initially worked as a Customer Care and Accommodation Service Executive, providing personalized customer service and mediating client and partner claims. Later, they became a Senior Customer Service Executive, mentoring and empowering Customer and Accommodation Service Agents and delivering training on various skills.

Afterwards, they worked at Generator as a Reservations Agent, supporting sales and administrative tasks and coordinating meetings and events for groups. At TripActions, they served as a Travel Support Specialist, assisting corporate clients with their travel plans and maintaining high customer satisfaction ratings. At ProctorExam, they worked as a Customer Support Specialist, providing technical support to B2B clients and troubleshooting technical issues.

Currently, Soraia is employed at Turnitin as a Team Lead, Technical Support. Their main responsibilities include training and coaching teams of agents and Team Leads on technical support for the ProctorExam product.

Overall, Soraia has a diverse background in customer support and technical roles, with experience in various industries including hospitality, travel, and education technology.

Soraia C. obtained a Bachelor of Arts (B.A.) degree in Cultural Heritage Management from Instituto Politécnico do Porto - ESE, where they studied from 2008 to 2011. Additionally, they have acquired certifications in "Scrum: The Basics" from LinkedIn Learning, "Learning Content Marketing" from Lynda.com in 2018, and "Interpersonal Communication" from Lynda.com in 2017.