Susan Chuang

Susan Chuang is a Senior UX Researcher at Turo, with a robust background in user experience research across several organizations. Previous roles include User Experience Researcher positions at Allstate and Esurance, where Susan conducted generative, evaluative, and summative research on consumer-facing insurance products. Notable achievements include leading a quote flow redesign project and conducting research employing surveys, user interviews, and usability testing. Earlier experience at NAGRA involved designing various user research studies, while at Anaplan, Susan served as Program Manager, overseeing customer satisfaction initiatives that influenced product roadmaps. Additional roles include Customer Success Manager at Chartcube and research assistant positions during academic tenure at UC San Diego, where Susan earned a Bachelor of Arts in Economics.