Dana Schwartz

Dana Schwartz is an experienced Technical Support Manager currently leading a team at Twilio, specializing in EMEA Messaging. With a career spanning over 15 years, Dana has held various roles in technical support and documentation, including positions at ClickSoftware and LivePerson where responsibilities ranged from troubleshooting complex customer issues to training new hires and managing sensitive cases. Additionally, Dana teaches Hot Yoga at a personal studio, applying principles from the Bikram Choudhury methodology. Educational qualifications include a Hatha Yoga Instructor certification from Raja Yoga Academy and a BA in Philosophy from Tel Aviv University.