Torsten R.

Torsten R. is a Principal Technical Support Engineer at Twingate since December 2021, bringing extensive experience in technical support and leadership within the technology sector. Prior to Twingate, Torsten served as a Technical Lead at StorageCraft Technology, LLC, where responsibilities included fostering relationships between Sales and Support teams to enhance customer experiences and handling critical global ticket escalations during EMEA business hours. Torsten's earlier roles at StorageCraft included Technical Support Specialist, providing support for various core products, and at Symantec, where support was provided for Enterprise Administration products. Additional experience includes roles at 5CA and Sykes, focusing on consumer hardware and software support while also mentoring support teams. Torsten holds an Advanced Secondary Degree from secondary school completed between 1983 and 1987.