John Mercury, MCSA, MSTS

John Mercury, MCSA, MSTS, serves as Director of Emerging Technology at Twist Bioscience since September 2021, focusing on testing innovations within bioscience. Prior to this role, John served as IT Manager at BlueCross BlueShield of South Carolina from January 2010 to September 2021, overseeing IT Support and Service Operations across 50 locations and 300+ field representatives. Earlier positions include Citrix Support Level I, where John provided technical support and client services, and Technical Support Engineer Level III at Walmart, delivering documentation and support during implementation. John holds a Bachelor of Science in Psychology from Florida State University, completed in 2007.