Andrea B. Kvam

Head of Customer Success at Two

Andrea B. Kvam has a diverse work experience spanning various industries. Andrea currently holds the position of Head of Customer Success at Two since August 2021. Prior to this, they worked at Bambora, where they served as the Customer Service Manager for Norway and Finland from January 2019 to September 2021. Before that, they had roles in Partner Service and Customer Support at Bambora from June 2018 to December 2018 and from June 2017 to December 2018, respectively.

Andrea also worked as an Account Manager at Dreamwork from September 2016 to June 2017, focusing on Bambora. Andrea started their career at Hydro Aluminium as a Ferievikar from December 2011 to August 2016. In 2014, they joined Juvelen Norge AS as a Sales representative, responsible for customer service and product management on a part-time basis until June 2015.

In the public sector, Andrea worked at Sogndal Kommune as an Ungdomsarbeider for the Ungdomsbasen from January 2011 to December 2012. Their responsibilities included organizing and coordinating activities for youth aged 13-19. Andrea also served as the Project Manager for Ungdomsrøra 09, 10, 11, 12, engaging in youth-related projects from August 2009 to December 2012.

Andrea's early work experience includes working as a Barista at Kafe Krydder from October 2009 to December 2011 and as a Ferievikar at Quality Hotel Sogndal from May 2009 to September 2010. Their varied experience in customer service, management, project coordination, and sales showcases their adaptability and versatility in different roles and industries.

Andrea B. Kvam has a Bachelor's degree in Internasjonal markedsføring (International Marketing) from BI Norwegian Business School, which they obtained from 2013 to 2016. Andrea also has a Bachelor's degree in International Marketing from NBS Alumni Affairs, NTU, which they obtained in the year 2016. In 2019 to 2020, they pursued a course in Foretaksrett - Norwegian Business Law at Kristiania University College. Additionally, they attended Western Norway University of Applied Sciences in 2012, although no specific degree was mentioned for this period, their field of study was Reiseliv (Tourism).

Andrea has obtained several certifications, including Customer Experience: Journey Mapping from LinkedIn in March 2021, Managing Virtual Teams from LinkedIn in March 2020, ADVANCED OPEN WATER DIVER from PADI in February 2013, and Kompetansebevis - Kran (Competence Certificate - Crane) from Norsk Akkreditering in July 2014.

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Timeline

  • Head of Customer Success

    August, 2021 - present

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