Customer Service · Ireland · Remote possible
Typeform is a refreshingly different form builder. We help over 150,000 businesses collect the data they need with forms, surveys, and quizzes that people enjoy. Designed to look striking and feel effortless to fill out, Typeform drives 500 million responses every year—and integrates with essential tools like Slack, Zapier, and Hubspot.
The Customer Success Team is focused on helping Enterprise-plan customers explore what’s possible with Typeform. We work with our customers throughout their lifecycle (Adoption, Renewal, and beyond!) to ensure that they are using Typeform to their fullest potential. By proactively engaging our customers in different lifecycle stages, we maintain that role of trusted advisor and work with our Enterprise customers to continue growing with our tools.
Ultimately, we believe that Typeform can empower our customers to build meaningful relationships with their team members and customers alike. That mindset drives us as we seek to enable mission-critical processes for our customers and maintain a strong core relationship.
As a Customer Success Manager, you will be primarily responsible for partnering with Typeform’s Enterprise customers to help them achieve their business goals. You’ll work with new customers who have purchased our Enterprise plan, as well as existing customers that have upgraded, driving continued adoption, retention, and creating lasting partnerships. As a product and customer specialist, you will provide recommendations, identify potential obstacles, and utilize internal tools to proactively identify opportunities for customers to expand their use cases. You will drive results through product training, education, and risk prevention and mitigation, to continually improve and impact the customer experience. You’ll be a great fit for this role if you love analyzing data, find satisfaction in iterating on and improving processes, and enjoy being close to the customer journey.
*Typeform drives hundreds of millions of interactions per year, powering conversational, human-led experiences all over the world. We are proud to be an equal-opportunity employer. We celebrate diversity and do not tolerate discrimination and harassment of any kind, regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We believe that by celebrating our differences, we can win together.
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