Josh has more than 19 years’ experience in financial services and management consulting with ING Direct, Aussie Home Loans, KPMG Consulting and Arthur Anderson Business Consulting. He has extensive experience delivering sales growth and outstanding customer experiences for financial services businesses across multiple distribution formats including direct, digital and partnerships. In his eight years at ING Direct, Josh’s outstanding leadership in growing and developing consumer sales and service channels culminated in him being awarded Australian Customer Experience Executive of the year and his team awarded Best Contact Centre in Australia.
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