Monica Elias

Monica Elias is currently serving as a CLO Administrator at U.S. Bank since October 2025. Prior to this role, Monica was a Claims Specialist at CVS Health from December 2023 to November 2025 and worked as a Claims Customer Service Representative at Cigna Healthcare for a brief period in 2023. Monica has extensive experience in claims investigation, resolution, and customer service, gained through roles at AXA Partners and AXA Assistance, which included responsibilities such as claims processing, eligibility decisions, and customer inquiries. Additionally, Monica has a strong educational background with an MBA in Organizational Leadership and a BBA in Project Management from Strayer University, complemented by an Associate's degree in Business Administration and Management.