Gregory Factor

Gregory Factor started their work experience in 2014 as an IT Specialist at League Outfitters. In this role, they provided IT support to over 40 users and was responsible for the acquisition, provisioning, and maintenance of IT infrastructure. Gregory was also the first point of technical contact for the administration of multiple websites.

In 2015, Gregory joined the U.S. Census Bureau as a Network Operations Center Analyst Shift Lead. In this position, they had experience in monitoring, managing, and responding to critical alerts for servers, network devices, URLs, and applications. Gregory was responsible for contacting on-call resources to verify and declare incidents and outages within a 15-minute SLA. Gregory also opened and managed Incident Response bridge lines.

Gregory Factor graduated from the University of Maryland Baltimore County in 2008 with a Bachelor of Arts (BA) degree in Sociology. In 2012, they attended the University of Maryland Global Campus and pursued a degree in Digital Media and Web Technology. The information does not specify if they completed the degree program. In terms of additional certifications, Gregory obtained the Splunk Certified User certificate from Splunk in August 2018. Gregory also achieved the ITILv3 certification from AXELOS Global Best Practice in 2015.