Ubiquity
Gerald Aldrin Guavino is currently an Underwriter at Billyard Insurance Group Inc., having started this role in November 2023, while simultaneously serving as a Client Case Manager at Sterling RISQ and a Real Time Analyst at Ubiquity since April 2022 and December 2021, respectively. In addition, Gerald holds a position as a Bank Operations Analyst at Green Dot Corporation since May 2021. Previous experience includes roles as a Customer Service Representative at Helpware, an AR Collections Specialist at Arriva Medical, and a Policy Support Specialist at QBE North America, where underwriting support was provided for the commercial insurance process. Early career experience includes a position as a Business Process Associate at ADEC Innovations. Gerald is a 2nd-year undergraduate student in Aeronautics/Aviation/Aerospace Science and Technology at PATTS College of Aeronautics.
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Ubiquity
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Ubiquity’s Relationship-based Outsourcing pioneers next-gen CX for disruptors and innovators, driving customer satisfaction up, costs to serve down, and increasing customer lifetime value. Ubiquity offers live customer experience management services, IVR technology and optimization, fraud investigation, ID verification, and dispute and chargeback management. Headquartered in New York City, the company has delivery locations on four continents.