Ian Silverwood

Ian Silverwood is an experienced IT professional with a robust career spanning over a decade, primarily at Ubisoft since November 2012, where Ian currently holds the position of Associate Director of Information Technology. In this role, Ian coaches IT managers, defines strategic initiatives, and improves service management practices while serving as a liaison between C-suite leaders and managers. Previously, Ian progressed through various roles at Ubisoft, including IT Manager, where responsibilities included leading teams to adopt DevOps practices and implementing Agile methodologies, and Service Center Team Lead, overseeing IT incident management. Ian's earlier experience includes positions at Vidéotron as a Technical Support Representative and Claims Representative at Crawford & Company, showcasing a strong foundation in customer support and technical troubleshooting. Ian's educational background includes a Diploma of Vocational Studies in Computing Support.