Ernesto Rivas

Ernesto Rivas has a diverse work experience, starting with their current role as a Google Workspace Tech Support Engineer at uCloud since 2023. Prior to this, they worked at TELUS International as a Google Workspace & Google Cloud Social Care specialist from 2017 to 2023. In this role, they monitored and responded to social media interactions, collaborated with internal teams, and used analytics tools for campaign performance analysis. Before TELUS, Ernesto was a Google Workspace Technical Support Specialist at TELUS International from 2017 to 2021, where they provided technical support, troubleshooted issues, and collaborated with cross-functional teams. Ernesto also had experience as an Administrator of Service Stations at ALBA Petróleos de El Salvador S.E.M de C.V. from 2012 to 2017, focusing on cost reduction, inventory forecast, and managing large teams. Earlier in their career, Ernesto worked as a Tech Support representative at Sykes from 2010 to 2012 and as a Professional Service Representative at Pizza Hut in 2006.

Ernesto Rivas is currently enrolled in the Universidad Dr. José Matías Delgado, where they are in their 7th semester studying Logistics Engineering. In terms of certifications, Ernesto obtained a certification in "Esquemas de infraestructura de infraestructura con direccionamiento IPv4 e IPv6" from the Instituto Salvadoreño de Formación Profesional INSAFORP in September 2021. Ernesto also obtained a certification in "Modelos OSI Y TCP/IP para Comunicación en redes informáticas Ethernet" from the same institution in August 2021. Prior to these certifications, Ernesto completed a course on "An Introduction to Marketing" from Coursera Verified Certificates in July 2014. Additionally, Ernesto has certifications in "Evaluación y control de riesgos de petróleos" from Petróleos de Venezuela, S.A., and "Formación técnica en Seguridad y Salud Ocupacional Art 8, Decreto 254" from Grupo Consultor Ciade S.A. de C.V. However, the exact dates of when these certifications were obtained are not provided. Ernesto also has a certification in "Gestión de la Prevención de Riesgos en los Lugares de Trabajo" from Patronato Cuerpo de Bomberos El Salvador, but the date of obtaining this certification is not mentioned.