James Phouangphanith

James Phouangphanith has accumulated extensive experience in product support and technical consulting across multiple organizations. Currently serving as Manager of Product Support at UKG since May 2021, James has also held roles including Associate Manager and Lead Service & Support Team Specialist. Prior to UKG, James was with Ultimate Software from January 2015 to May 2021, where responsibilities included consulting for at-risk customers, creating innovative solutions, developing workflows, and managing setups in compliance with legal standards. James's foundation in IT began with the United States Marine Corps as a Sergeant and Cyber Network Chief, providing IT solutions to Marines and Sailors. Additional experience includes IT support roles at City National Bank and Taco Bell, focusing on technical troubleshooting and support.