James Loader

James Loader has a diverse work experience spanning multiple industries. James currently holds the position of Customer Success Manager at Ultra Commerce, where they are responsible for managing customer relations and ensuring their success. Prior to this, they worked as a Project Solutions Manager at the same company.

Before joining Ultra Commerce, James was employed at Lumina Networks as the Director of Support. In this role, they led the Agile-based project delivery of Lumina's SDN controller platform for Australia's largest telco, resulting in improved stability and customer adoption. James also built the role of operational support manager for Lumina's APAC customers, achieving a 200% improvement in first response and restoration SLAs.

James gained valuable experience at AT&T, where they held various positions starting as Networks Manager - ANZ / APAC and later promoted to Director of Network Operations. In these roles, they managed global managed services teams and ensured the reliability, availability, and quality of core networking infrastructure for ANZ financial services entities and Swiss financial services companies.

Prior to AT&T, James worked at CSC as a Global Voice Applications Engineer. Here, they developed and maintained global standards, design documentation, and provided operational support for voice infrastructure systems. Key products they worked with included Avaya unified comms, Lync/SfB audio conferencing, and trader voice/recording systems.

James also has experience as the Owner/Director of Loaded Media Limited and held roles at UBS, Access Services Group Pty Ltd., 110 Limited, and The College of Law. At UBS, they served as the Global Service Manager - Voice Applications, leading the delivery and operational support of audio conferencing and voice mail infrastructure. James also served as the Global Messaging Services - Team Leader.

Throughout their career, James has gained expertise in project management, customer success, operational support, network management, and voice infrastructure. James has consistently achieved positive results and value for the organizations they have worked with.

James Loader completed an Audio Engineering Diploma in Recording Arts Technology/Technician at SAE London from 2008 to 2009. Prior to that, they attended Frensham Heights from 1987 to 1992, but no specific degree or field of study is mentioned for this period. Additionally, James obtained the PRINCE2® Foundation Certificate in Project Management and the PRINCE2® Practitioner Certificate in Project Management from PeopleCert in August 2018. Although it is mentioned that they obtained ITIL certification, no details regarding the institution, month, or year of obtaining were provided.