Nidra Ricks

Nidra Ricks, MSL, BSN, RN has a vast experience in various healthcare organizations. Currently, serving as the Sr. Director IT Client Success at the University of Miami Health System, Nidra is responsible for leading IT Service Management processes and establishing Key Performance Indicators. With prior roles as the Epic Training Director & Project Manager at PeaceHealth and Information Technology Program Manager at Cone Health, Nidra has demonstrated expertise in training, project management, and IT program development. Nidra's educational background includes a Masters in Organizational Change Management and Leadership Development, a Bachelor of Science in Nursing, and a certificate in Diversity, Equity, and Inclusion in the Workplace.