Josphine Maina

Josphine Maina is a seasoned professional in customer relationship management and service compliance with extensive experience in the banking and financial services sectors. Currently serving as a Relationship Officer at Unaitas since May 2019, Josphine focuses on marketing products, onboarding members, and managing loan requests. Previously, at KCB Bank Group, Josphine held various roles, including Service Compliance Officer, where monitoring customer service performance and auditing touchpoints were key responsibilities, and Customer Communication Officer, focusing on standardizing communication content and enhancing service visibility. Josphine's career began as a Contact Centre Agent, providing top-notch support to customers. Josphine holds a Bachelor’s degree in Economics and Finance, with a specialization in Applied Economics from Kenyatta University.