Production Delivery Manager (6 Month Ftc)

*this role is open to remote working within the UK. Successful candidates will be required to travel to their closest UNiDAYS campus (London or Nottingham) on occasion.

The role in a nutshell

The Production Delivery Manager works to ensure the team’s delivery success and improve the output quality, primarily by helping to identify and especially remove impediments that impact the team’s ability to deliver.

Day to day responsibilities 

Team prioritization:

• Identify Production team priorities ahead of daily Production Specialist stand-ups based on backlog requests, SLA and feedback from the Commercial Delivery Manager
• Ensure the team is aligned with objectives and can handle priority tasks efficiently
• Where we are at risk of missing SLA allocate new cases to the team, aligning with Managing Producers.
• Ensure timely assignment of Production Specialists to cases with Marketing within 4 hours, and that media inventory is booked within the same timeframe (provided no additional commercial/partner feedback or dates are required from partners)

Collaboration and Resolution:

• Use Salesforce reporting to identify cases that are blocked or at risk of missing deadlines
• Proactively allocate resources to address these issues
• Work closely with Production Specialists, Marketing & Commercial Delivery Manager

Escalation Management: 

• Act as the primary escalation point for the Production team to address issues swiftly and effectively

Case Monitoring and Follow-up:

• Monitor cases that are pending feedback or require future action, such as proof of delivery, to ensure they are completed accurately and on time.
• Communicate any potential delays or issues to relevant stakeholders promptly.

Quality Assurance (QA) and Process Improvement:

• Identify QA trends and propose strategies to address these trends to prevent recurrence in the future 
• Work with the team to implement best practices for enhanced efficiency and quality.

What we need from you

• • 2+ years in a Client Service or Project Management role where you have demonstrated the ability to successfully manage the delivery of service at scale, through organizing/leveraging other internal teams.
  • Experience working in a structured client services meth using ticketing systems ie: Salesforce, JIRA, Zendesk, etc to monitor the status of internal and external requests and communicate with stakeholders.
  • Prior experience of using Salesforce would be highly desirable.
  • Demonstrated excellent internal and external stakeholder communication and management skills with the ability to build trust and confidence.

  Success metrics:

  • % of Launch / Perk / Change requests delivered on an agreed deadline.
  • % error rate on tactical campaigns.
  • % error rate on media collateral delivered to the Marketing Team.

Perks

We've accomplished a lot since we started in 2011, but in many ways, this is just the beginning. This is the chance for you to get in on ground zero. An opportunity to make a difference within the business with global reach. We are the world’s largest Student Affinity Network, with over 22 million verified members in 115 markets including the US, UK, Germany, India, Canada and Australia. We work with 800 of the world’s biggest brands globally, taking their products and services into the hearts and minds of tomorrow’s professionals, delivering engagement, building affinity and sales. You’ll also be working for a Great Place to Work CertifiedTM company who have been recognised on the UK’s Best WorkplacesTM for Wellbeing and UK's Best Workplaces for Women 2022 list. To find out more about our workplace initiatives, see our UK exclusive case study with Great Place to Work and be sure to visit our profile for more information.

We offer a fast paced, fun & social working environment where you can truly make an impact. We believe that work should enhance and complement your life which is why we leave it up to you to decide where you work. You can choose to work from your assigned campus (either Nottingham or London) or from home, whatever works best for your individual needs. Your manager may request you attend team meet ups at your campus but other than that it is up to you! We work hard at UNiDAYS, but we also believe in fair compensation for hard work. That's why we're pleased to offer all employees full access to our comprehensive benefits package.

Our perks include:

• 25 days holiday per year increasing with length of service, plus flexible bank holidays
• Competitive salaries
• 4pm finishes every Friday
• Company bonus scheme
• Company pension scheme
• Private health insurance (Vitality)
• Income protection policy
• Life assurance policy
• Employee Assistance Program
• Enhanced parental leave pay
• Core hours with flexibility around how/when you manage your time
• Regular team building activities
• The latest tech and hardware will be supplied from day one
• Good Vibes Program: we know we’ve all had to adapt to new ways of working and UNiDAYS has always taken pride in the community we’ve created in the office but we’re just as committed to creating an innovative approach to fostering connections and improving engagement outside of the office! We want to boost your remote working experience so think virtual parties, pottery classes, wellness classes and guest speakers just to name a few!
• Support for home working for all new team members. We will help assess your home set up and you can expense £150 towards any additional furniture you may need to be safe and comfortable when working from home

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.