JB

Jay Balete

WFM Scheduler at UNIFIN, INC.

Jay Balete has extensive experience in workforce management, currently serving as a WFM Scheduler at Unifin Inc since September 2021. Previously, Jay held roles as a Workforce Management Analyst at Omega Healthcare Management Services and as a Real Time Analyst at Convey Health Solutions, where responsibilities included real-time monitoring, attendance tracking, generating performance statistics, and managing staffing issues. Earlier experience includes positions as a Real Time Analyst at C3/CustomerContactChannels, Inc. and as a Customer Service Advocate and Representative at Alorica Philippines, demonstrating a consistent track record in customer service and operational efficiency. Jay holds both an Associate's degree and a Bachelor of Science degree in Nursing from Lipa City Colleges.

Location

Makati City, Philippines

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UNIFIN, INC.

Unifin, Inc. is a full-service BPO & Accounts Receivable Management (ARM) firm licensed and bonded nationally.


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Employees

51-200

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