Jay Balete

Jay Balete has extensive experience in workforce management, currently serving as a WFM Scheduler at Unifin Inc since September 2021. Previously, Jay held roles as a Workforce Management Analyst at Omega Healthcare Management Services and as a Real Time Analyst at Convey Health Solutions, where responsibilities included real-time monitoring, attendance tracking, generating performance statistics, and managing staffing issues. Earlier experience includes positions as a Real Time Analyst at C3/CustomerContactChannels, Inc. and as a Customer Service Advocate and Representative at Alorica Philippines, demonstrating a consistent track record in customer service and operational efficiency. Jay holds both an Associate's degree and a Bachelor of Science degree in Nursing from Lipa City Colleges.