Ethelryne Sumawang

Ethelryne Sumawang has a diverse work experience, starting as a Senior Technical Support Advisor at IBM Global Business Process Services from August 2009 to July 2011. They then worked as a Bid Support Specialist at IBM Global Process Services from July 2011 to July 2012, handling sales support responsibilities.

In October 2012, they joined RingCentral (Acquire Asia Pacific) as a Case Submission Portal Specialist, addressing technical questions, resolving customer complaints, and assisting with VOIP phone configurations until January 2014.

From January 2014 to November 2014, Ethelryne worked at Cognizant as a Salesforce Advanced System Administrator, providing technical support to Salesforce.com customers and handling cases focused on configuration, data management, and analytics.

For a longer period of time, from December 2014 to December 2021, they worked at Barhead Solutions as a Dynamics 365 Functional Consultant and Business Analyst. In this role, they consulted with functional unit management and personnel, configured Microsoft Dynamics CRM, provided pre-sales support, and conducted CRM training sessions.

Most recently, starting in December 2021, Ethelryne worked as a Lead Functional Consultant at PowerObjects until December 2022. Currently, they are employed as a CRM Functional Consultant at UNIFY Dots since June 2023.

Ethelryne Sumawang completed a Bachelor of Science in Information Technology degree from AMA Computer University, graduating in 2009. Throughout their education, they focused on the field of Information Technology. In addition to their degree, Ethelryne has obtained multiple certifications from Microsoft. These include:

- Microsoft Certified: Power Platform Fundamentals (obtained in May 2021)

- MB-230 Microsoft Dynamics 365 for Customer Service (obtained in August 2019)

- MB-200 Microsoft Dynamics 365 Customer Engagement Core (obtained in July 2019)

- Exam 718: Microsoft Dynamics 365 for Customer Service (obtained in December 2018)

- MCSE: Business Applications - Certified 2018 (obtained in December 2018)

- DAT227x Developing Business Applications with PowerApps and Microsoft Flow Certificate (obtained in November 2018)

- Exam 717: Microsoft Dynamics 365 for Sales (obtained in November 2017)

- MCSA: Dynamics 365 - Certified 2017 (obtained in October 2017)

- Microsoft® Certified Solutions Associate: Dynamics 365 (obtained in October 2017)

- Exam 716: Microsoft Dynamics 365 Customization and Configuration (obtained in September 2017)

- Exam 715: Microsoft Dynamics 365 customer engagement Online Deployment (obtained in October 2016)

- MB2-706: Microsoft Dynamics CRM Online Deployment (obtained in July 2016)

- MB2-707: Microsoft Dynamics CRM Customization and Configuration (obtained in January 2016)

- Microsoft Specialist: Microsoft Dynamics CRM Customization and Configuration (obtained in January 2016)

- MB2-704: Microsoft Dynamics CRM Application (obtained in July 2015)

- MCPS: Microsoft Certified Professional (obtained in July 2015)

- Microsoft Certified: Power Platform Functional Consultant Associate (obtained in June 2021)

- Microsoft Certified: Dynamics 365 + Power Platform Solution Architect Expert (obtained in October 2020)

- Microsoft Certified: Dynamics 365 for Sales Functional Consultant Associate (obtained in October 2019)

From the provided information, there is no indication of further education beyond the Bachelor's degree and Microsoft certifications.