Eleftheria Katsioula

Eleftheria Katsioula has work experience at UniSystems as an IT Service Manager, starting in November 2018. In this role, they managed service delivery for various organizations, including those in the chemicals, banking, environmental change, and cybersecurity sectors. Eleftheria also worked as a project manager for change management projects and utilized various technologies and methodologies such as PRINCE2, PRINCE2 Agile, ITILv3 and v4, ISO 27001, Remedy, Solarwinds, JIRA/Confluence, Agile/SCRUM, OfficeOnLine, SPLUNK, MS Project, and Azure DevOps. Eleftheria was responsible for reporting on SLIs and SLA, coordinating communication with customers and third parties, and ensuring the delivery of services at the desired level of quality. Eleftheria also integrated multiple IT services and suppliers into a single end-to-end business facing service.

Prior to their role at UniSystems, Eleftheria worked at Vodafone. From February 2018 to October 2018, they served as both an Integration Project Manager and HR Business Partner. From December 2015 to January 2018, they solely worked as an HR Business Partner. From November 2014 to November 2015, Eleftheria held the position of Budget & Facilities Specialist.

Before their tenure at Vodafone, Eleftheria also worked at Vodafone in various roles. From August 2013 to September 2013, they were a Budget & Facilities Specialist, from March 2013 to July 2013, they were a Product Development Specialist, and from September 2012 to February 2013, they worked as a Telecoms Projects Delivery Engineer.

Eleftheria Katsioula's education history includes a Master's Degree in Energy Production & Management from the National Technical University of Athens. Eleftheria also has a background in Electrical and Computer Engineering from the same institution. The exact years of their education are not provided.

In addition to their formal education, Eleftheria has obtained several certifications. These include the PRINCE2 Agile® Foundation certification from PeopleCert in August 2022, the Microsoft Certified: Azure Fundamentals certification from Microsoft in February 2022, and the Putting ITIL® Into Practice: Applying ITIL® 4 Foundation Concepts certification from LinkedIn in August 2020.

Furthermore, Eleftheria holds certifications in ITIL® Foundation 4 First Look and ITIL® Intermediate Certificate in Service Design (ITIL-SD), both obtained through PeopleCert in 2020 and 2019, respectively. Eleftheria also has a certification in Digital Business from Dot Native obtained in August 2017.

Additionally, Eleftheria has attended the LinkedIn Employer Branding Workshop conducted by Ethel Agelatou in October 2016 and completed a Coaching workshop offered by Harvard Business Publishing in January 2013. Lastly, they participated in the NCSR "Demokritos" Summer School 2011, focusing on Micro/Nanotechnology - Basic Research in Natural Sciences. The exact information regarding the time of completion for the summer school is not provided.