Rene Cusson

Rene Cusson is an experienced Desktop Support Specialist currently employed at United Community & Family Services since August 2021. In this role, Rene focuses on providing exceptional customer service by efficiently resolving customer incidents and requests, minimizing downtime for employees. Prior to this position, Rene held various IT support roles, including IT Information Systems Support at Horizons, Inc., IT Helpdesk Analyst at Robert Half Technology, and Computer Support Specialist at Numotion Mobility. These roles involved troubleshooting, system maintenance, and user support across diverse technology environments. Earlier career experiences include positions in logistics and transportation, such as City Driver Sales Associate at FedEx Freight and Shipping and Receiving Manager at HABCO Industries LLC. Rene also completed a preparation course for the MTA Networking Certificate at Patrick's Academy.