Humberto Cafaggi

Humberto Cafaggi is the current Call Center Manager at United Health Centers. Humberto has over 8 years of experience in the healthcare industry, with a focus on operations and claims management. Prior to their current position, they were the Founder and Director of Total Wellness Consulting, where they helped clients redefine their processes, goals, and key performance indicators (KPIs) to align their operations and sales strategy with their mission and vision. Humberto has also worked as a Senior Operations and Claims Manager at Cigna Global Health Benefits, where they led strategies for international and domestic health plans, claims, and customer service operations. In this role, they also created and led high-impact teams to improve performance and exceed KPIs. Humberto has a proven track record of success in the healthcare industry and is dedicated to helping their clients improve their overall wellness.

Humberto Cafaggi has a coaching certification and diploma in coaching and leadership from the Instituto Tecnológico Autónomo de México. Humberto also has a postgraduate degree in business administration and management from Tecnológico de Monterrey. Finally, they have a medical degree from Universidad Nacional Autónoma de México.