2025 Long-term Ticketing Operations Internship

The USGA is a mission-based golf organization whose purpose is to unify the golf community through handicapping and grassroots programs; to showcase the game’s best talent through the U.S. Open, U.S. Women’s Open and 13 other national championships and our museum; to provide unbiased global governance with The R&A through the playing, equipment and Amateur Status rules; and to advance issues important to golf’s future, with a focus on driving sustainability, accessibility and inclusion. As a nonprofit association, our work and our team are driven to act for the good of the game. The USGA’s headquarters are located in Liberty Corner, NJ, with a recently opened campus in Pinehurst, NC. For more, visit usga.org. 

About this role: 

A paid internship running 5 days a week, from 9am – 4pm from January 2025 until July 2025. This position is conducted in a hybrid workspace in Liberty Corner, NJ with travel required on-site for various 2025 USGA Championships. Hours and days will increase while on-site at USGA Championships, including weekends.

The purpose of the position is to learn and assist with all aspects of the USGA ticket & credential operation. Including but not limited to assisting with ticket sales & resolution, credential production, customer service, and gate operations. Interns will lead fan facing customer service, learn ticket strategies, assist with all ticket administration duties, and focus on guest experience while overseeing box office operations and will-call functions when on-site.

What you'll do:

• Learn various ticketing platforms to investigate purchases and assist with account questions
• Build ticket offers and input contractual obligations, pricing, and offer details in various systems and forms
• Manage ticket questions and requests in a timely manner while also providing solutions to mobile ticket inquiries including but not limited to transfers, upgrades, and resale assistance via email, phone and chat
• Learn Freshdesk, our customer service helpdesk platform
• Lead group sales efforts and work directly with bulk ticket purchasers
• Help with the ticket and credential fulfillment, production and distribution
• While on-site, sell tickets at box offices and distribute credentials at will-call with a strong focus in customer interaction, ticket resolution and access control
• Learn the credential platform, Accredit Solutions
• Work closely with various other departments including marketing, championship administration and operations, and hospitality teams to provide fan feedback and drive guest experience
• Manage gate operations while on-site, upholding USGA policies and communicating those to security, volunteers and fans
• Assist with day-to-day functions, including special projects and mailings
• Able to work long hours, nights and/or weekends as necessary

Where you'll be: 

• This role will be based at our Liberty Corner, NJ campus on a hybrid schedule. Employees are expected to spend 3 days per week working in the office, between Monday - Thursday. Please note that housing is not provided for interns in the NJ office.
• Extensive travel is required during Championship weeks in May and June. When traveling on-site, team members will surpass 70+ hours per Championship week. Travel is continuous for multiple weeks, including weekends and holidays. Predetermined expenses are covered by the USGA when traveling on-site.

What you bring:

• Familiarity with live events, ticketing, and/or operations a plus
• Desire to learn
• Proficiency in Microsoft Office (Word, Excel, PowerPoint)
• Organized and detail oriented
• Ability to work individually and in a team setting
• Strong customer service skills in addition to being a strong communicator
• Ability to multitask and work in a fast-paced environment
• Problem solving and situational management  
• Clear and professional phone manners
• Golf knowledge a plus

The USGA is an equal opportunity employer. Our organization believes we are stronger by embracing our diverse backgrounds and perspectives, promoting equity so all teammates can excel and grow in their careers, and fostering experiences to drive inclusion in our workplace and game. Golf is a game for everyone, and you are always welcome.