Christopher Spencer

Christopher Spencer has a diverse work experience in the field of information technology. Christopher started their career in 2011 as a Cashier at KFC/Taco Bell and later held Customer Service Representative roles at Burlington Coat Factory Store and Delivery Specialist roles at Advance Auto Parts.

In 2015, Christopher transitioned into the IT industry, working as an Information Technology Help Desk Technician at Eliassen Group. Christopher managed laptop reimaging, workstations relocation, and software distribution to ensure optimal performance and security. Christopher also encrypted devices using BitLocker to protect sensitive data.

From 2016 to 2021, Christopher worked at General Dynamics Information Technology, where they served as a Help Desk Technician Tier III. Christopher diagnosed and resolved hardware, software, and network issues, managed the ticket queue, and deployed laptops and monitors for new users. In addition, they also took on the role of a Help Desk Technician II/Procurement Specialist, where they restocked laptops, provided technical support, and maintained accurate inventory records.

Christopher has also gained experience at The Alliance Group, Petco, and Eliassen Group in various IT roles. Christopher has managed the Help Desk, provided technical assistance, and troubleshooting for hardware and software issues. Christopher has also performed equipment imaging and installations, managed equipment relocation, and delivered training on IT policies and procedures.

In their most recent role at United Way, Christopher served as an Information Technology Infrastructure Lead Associate, where they managed the Help Desk, responded to help desk tickets, assisted with onboarding new users, and provided one-on-one training on IT policies and procedures.

Overall, Christopher Spencer has a solid background in IT support, with a focus on help desk management, troubleshooting, device imaging, and software deployment.

Christopher Spencer attended Northern Virginia Community College from 2010 to 2011, where they studied Information Technology. During the same period, they also attended Year Up, focusing on Information Technology. Christopher's education history suggests a strong interest in the field of Information Technology.