Christine Hahn

Christine Hahn is an experienced professional at UnitedHealth Group, serving as Manager of Customer Experience Design since August 2005. Key responsibilities include leading the implementation of the Omni Channel (Genesys) platform, redesigning telephony systems, and developing multi-year implementation roadmaps. Christine has also contributed to career development initiatives, innovation leadership, and team training. Before this role, Christine held positions including IT Service Manager, System Administrator, and Licensed Sales Agent, demonstrating a diverse skill set across IT service management, customer support, and sales training. Educational achievements include a Master of Engineering in Engineering Management from Old Dominion University and a Bachelor of Science in Information Systems from York College of Pennsylvania, along with a current pursuit of a Data Science certificate at Optum Tech University.