Derrick Moten

Derrick Moten is a seasoned professional with extensive experience in management and sales, currently serving as the Contact Center Operations Manager for Care Connections at University Hospitals since January 2018. Previous roles include Section Manager II at KeyBank and Assistant Vice President/Sr. Customer Service & Sales Manager at NYCB, where responsibilities encompassed coaching over 70 direct and indirect reports, as well as developing strategic service and sales goals. Derrick's early career features positions as an Account Executive at Comp USA and Customer Service Supervisor at OfficeMax, showcasing expertise in sales, inventory management, and customer satisfaction. Derrick holds a BA in Business Administration from the University of Phoenix and completed a College Prep program at Warrensville Heights High School.