Amy James

Amy James has extensive experience in customer service and management across various industries, including finance and food service. Currently serving as Contact Center Manager at the University of Michigan Credit Union since October 2020, Amy has progressed through multiple roles within the organization, including Assistant Contact Center Manager and Contact Center Specialist. Prior to this, Amy operated as an Independent Business Owner at Amy's Custom Stitchery and worked as a Bank Teller at Bank of Ann Arbor, where responsibilities included managing customer accounts and training new tellers. Early career experience includes a Shift Manager position at The Wendy's Company, overseeing daily operations, staff training, and customer service. Amy's educational background includes studies at Eastern Michigan University and Spring Arbor University.