Erin Towne is an experienced professional in information security and business process consulting, currently serving as an Information Security Senior Program Business Analyst at the University of North Carolina at Chapel Hill since June 2024. Previously, Erin held roles including Business Process Consultant at Volteo Digital, where expertise in ITSM/CSM/CDMB/ITOM/CSDM was applied for implementation and optimization projects. As Senior Manager, Service Strategy & Operations at Align Technology, Erin defined strategies for product support and established service standards. Additional experience includes positions as ServiceNow Functional Analyst at First American Title, ITS Walk-In & Chat Manager/ServiceNow Business Engagement Analyst at the University of North Carolina at Chapel Hill, Director of User Services at Clarkson University, and Director of Contact Center Operations at Fused Solutions. Erin earned a Bachelor's degree in Sociology from the University of North Carolina at Pembroke.
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