Candi Jeter Ed.s.

Candi Jeter Ed.S. has extensive experience in the field of IT service management and client services. From 2017 to the present, they served as the IT Service Management Team Lead at the University of North Carolina at Greensboro, where they supervised a team of over 15 tech analysts and provided IT client services to students and faculty. Candi also served as the point of escalation for IT customer service resolution and demonstrated proficiency in ServiceNow Incident Response. Additionally, Candi worked as an IT Voice Services Tech Analyst at the same university, where they conducted client assessments for IT and communication needs, provided solutions to IT-related problems, and suggested products and equipment for enhanced customer productivity. Prior to their time at the University of North Carolina at Greensboro, Candi served as the Graduate Student Assistantship Program Administrator at North Carolina A&T State University from 2006 to 2008. In this role, they managed assistantship students and implemented an improved student assistantship record system to track working hours, pay, attendance, and accomplishments.

Candi Jeter Ed.S. holds an Ed.S in Higher Education Administration with a focus on Leadership and Administration from Walden University. Candi also earned a Master of Science in Adult Learning and Higher Education from North Carolina Agricultural and Technical State University and a Bachelor's Degree in Communication Studies from the University of North Carolina at Greensboro. In addition to their formal education, they have obtained certifications in various IT-related subjects, including Creating Your IT Strategy, Introduction to IT Architecture, Program Management for IT Professionals, Introduction to Networking, Database Fundamentals, Fundamentals of Information Technology, and Learning Microsoft 365 (Office 365). Candi also holds a certification in Tips for Working Remotely from LinkedIn, which was obtained in 2021.