Rebecca Copley

Rebecca Copley has a diverse work experience spanning over many years.

Rebecca started their career in 2003 at Essex Shared Services Agency as a Service Desk Analyst and later became the Service Desk Team Lead.

In 2006, they worked as a Configuration Management Analyst at Essex Police and then as a Service Desk Analyst at Cass Business School and Allen & Overy.

Rebecca joined the Financial Times in 2007 as a Change and Release Management Analyst.

From 2007 to 2011, Rebecca worked at Norton Rose Fulbright, first as an IT Process Analyst, then as an IT Control Team Leader, and finally as the Global Change and Release Manager.

In 2012, they managed the project for the implementation of ServiceNow and the creation of the Customer Services Centre of Excellence at Norton Rose Fulbright.

Rebecca then worked at Partners in IT, now known as Fruition Partners, as a Senior Consultant from 2014 to 2016.

From 2016 to 2017, they served as a Lead Consultant at TESM, specializing in ServiceNow projects for financial, pharmaceutical, and technology services clients.

Most recently, Rebecca worked at UP3, where they held various roles such as Business Process Consultant and Engagement Manager, Head of Customer Engagement, and currently serves as the Professional Services Director since October 2023.

Rebecca Copley obtained a Bachelor of Arts degree in English Literature (British and Commonwealth) from The Open University in the years 2008 to 2013. Rebecca also completed their A Levels in Business Studies, Textiles, and Environmental Science at Colchester Sixth Form College from 1999 to 2001. Prior to that, they attended Philip Morant School from 1994 to 1999, where they obtained 9 GCSEs. In terms of additional certifications, Rebecca obtained various ITIL certifications from ISEB, including ITIL Expert Certification in IT Service Management in 2011, ITIL Managers Certification in IT Service Management in 2009, and ITIL ITSM Practitioner certifications in Change, Release and Configuration Management as well as Service Desk, Incident Management and Problem Management in 2008. Rebecca also has an ITIL ITSM Foundation certification obtained in 2005. Additionally, Rebecca holds a Level 3 Award in First Line Management from ILM Professional Services, but the year of attainment is not specified. Rebecca has also obtained certifications as a ServiceNow Certified Administrator and ServiceNow Certified Implementation Specialist, although the specific time of accomplishment is not mentioned.