UpdateAI
Ricardo Ferraris is an experienced engineering leader currently serving as the Head of Engineering at UpdateAI since May 2022, where Ricardo designs and implements event-driven architectures for conversational intelligence platforms while actively participating in product ideation and decision-making. Prior to this role, Ricardo held several positions including Engineering Manager, Software Architect, and Technical Manager at various companies like Coderhouse, Trafilea, and Mercado Libre, contributing to backend programming education, CI/CD pipeline development, and the design of data software ecosystems. Ricardo's career began at DIRECTV Latin America, where responsibilities included dashboard development and real-time analysis. Ricardo holds a Licenciatura en Sistemas from Universidad de Belgrano, completed in 2022.
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UpdateAI
UpdateAI develops artificial intelligence for detecting follow-ups and next steps on customer calls. They help capture and cultivate the key information needed to prevent churn, grow revenues, and build institutional knowledge.