Chris Perez

Chris Perez's work experience is as follows:

- Senior Client Success Manager at Updater since March 2022.

- Strategic Customer Success Manager at Rosetta Stone from August 2020 to October 2021. Managed a Customer Success team and increased adoption and usage by 80%. Organized stakeholder meetings to review and modify usage.

- Senior Customer Success Manager at Rosetta Stone from January 2020 to August 2020. Served as a Client Manager for the company's largest and most strategic clients. Identified key admins to implement and manage company software. Acted as a liaison between Client Services, Product, and Support.

- Client Manager at Rosetta Stone from June 2018 to January 2020. Successfully implemented and managed Rosetta Stone language programs. Collaborated with sales partners for presale and renewal discussions. Consulted with clients to establish success plans.

- Customer Success Advocate at Rosetta Stone from July 2016 to June 2018. Completed onboarding training and ensured strong adoption of Rosetta Stone programs. Trained program admins to utilize management tool features. Managed a large number of clients using internal tools and resources.

- Senior Customer Care Representative at Rosetta Stone from June 2015 to July 2016.

- Customer Care Representative at Rosetta Stone from November 2014 to August 2015.

Chris Perez attended James Madison University from 2005 to 2010, where they obtained a Bachelor's degree in Technical and Scientific Communication.