Marco Cepeda

Marco Cepeda has extensive work experience in software development and technical support roles. Marco began their career as a Sales Support Specialist at JCPenney, where they handled purchase transactions and provided customer support. Marco then worked as a Technical Support Engineer at Zynga, providing live chat and email support for fraud and technical issues in online games.

In 2010, Marco joined OptimumCX Customer Experience Solutions as a Technical Support Engineer, supporting LAN and VoIP setups for small businesses and residential customers. Marco later became a Technical Support Engineering Manager, leading a team of 10+ engineers and performing quality assurance reviews.

Marco also worked at Street By Street Realty as an Information Technology Engineer, responsible for setting up office networks and computer systems. Marco handled tasks such as installing wireless printers, upgrading PSTN to VoIP systems, and providing application support.

From 2015 to 2022, Marco worked at 8x8 in various roles. Initially, they were a Tier 2 Technical Support Engineer, resolving customer escalations and designing engineering solutions. Marco later transitioned into software development roles and became a Senior Software Engineer, responsible for resolving technical issues and driving quality initiatives. Marco also contributed to test automation coverage and reliability while proactively fixing non-deterministic tests.

In 2022, Marco joined Globality, Inc. as a Staff Software Development Engineer in Test (SDET Lead). Marco led the SDET team's technical efforts, developed a crypto layer for storing secret data, and solved a critical technical problem related to automated test failures.

Currently, Marco is a Senior Software Development Engineer in Test II at Updater, where they apply their expertise in software development and testing.

Overall, Marco Cepeda has a strong background in software engineering, technical support, and quality assurance, with a track record of successfully leading teams and driving technical improvements.

Marco Cepeda began their education at Santa Maria High School from 2006 to 2010, where they studied agriculture and mechanics. After graduating from high school, from 2010 to 2014, they attended Allan Hancock College and obtained an Associate's Degree in Computer Science. In the following year, from 2015 to 2018, Marco pursued a Bachelor of Science in Computer Engineering at San Jose State University. During this time, in 2015, they also attended De Anza College for a brief period, focusing on Computer Engineering. Additionally, in 2015 to 2016, they attended San Jose City College, also studying Computer Engineering.