Nolwenn Launay

Nolwenn Launay is a dedicated customer care professional with extensive experience in providing exceptional support across various industries. Currently serving as a Senior Customer Care Specialist at Upflow since December 2021, Nolwenn has maintained a 100% customer satisfaction rating and has actively contributed to product decisions through data-driven insights. Previous roles include Customer Care Specialist at Shine, where personalized solutions improved customer satisfaction, and Customer Agent at Handicall for Harmonie Mutuelle, showcasing adaptability in the health sector. Additional experience spans multiple customer service positions at La Poste, INTERSPORT FRANCE, and Leroy Merlin. Nolwenn holds a professional degree in canine education from CFPPA de Sées and a Baccalauréat in literature from Lycée Léopold Sédar Senghor.